MANAGED SERVICES

Measurable results, efficient and scalable

In the field of managed services, our aim is to design critical and comprehensive business processes in an efficient and scalable manner. Whether on a long-term or project-based basis, we deliver the results you require – with full transparency, clear SLAs and uncompromising quality.

MANAGED SERVICES

AML & KYC as a Service

Today's financial firms face major challenges — rising compliance costs and a shortage of experienced specialists. Temporary, seemingly cost-effective staffing solutions are often ineffective and lack appropriate governance. We offer a better approach: developing Anti-Money Laundering (AML) and Know-Your-Customer (KYC) functions as a data-driven, intelligent managed-service model.

Our model enables organisations to keep pace with growing regulatory requirements cost-efficiently, without compromising on the highest quality standards. A certified team of experts combined with AI-based knowledge databases and state-of-the-art, client-specific workflow solutions allows our clients to operate efficiently and at scale.

More than two decades of consulting experience in compliance and managed services form the foundation for establishing resilient AML and KYC functions that ensure sustainable growth and future-proof compliance.

MANAGED SERVICES

Shared Customer Services

We transform your customer service into a customer experience. With our services and solutions, we create end-to-end solutions for your customers that generate positive resonance and responses. We forge genuine connections between brands and people across all communication channels — creating the closeness that sets you apart from the competition.

The skills of our staff, combined with state-of-the-art technologies and data-driven processes, form the foundation for unique and sustainable customer experiences. In a rapidly changing world with new technologies emerging daily, we put people back at the centre and build trust with your customers.

Service Hotlines
Complaints and Claims Management
Technical Support
Lead Generation, Sales, Cross- & Upselling
Back-Office Processes & Fulfilment Services

With us, you find everything you need to focus on your core business and grow efficiently. Innovation, automation and industry know-how included — our expertise is your competitive advantage.

YOUR CONTACTS

In expert hands.

Jens Klemann

Managing Partner

Laurence Dickler

Managing Partner

Expertise